Privacy policy
Last updated: 29 October 2026
This policy explains how PuntPulse Pty Ltd (ABN 76 703 627 230), trading as PuntPulse (“we”) handles personal information when you use PuntPulse. We handle it in line with the Australian Privacy Principles.
What we collect
- Account details: your email address and, when you sign up, a record that you confirmed you're 18 or over and accepted our Terms (with the date). Passwords are handled by our sign-in provider, Google Firebase — we never see or store them. If you choose “Continue with Google”, Google tells our sign-in provider your name, email address and profile picture; we use only the email address. We never see your Google password.
- Things you save: paper strategies and screeners you create while signed in, and the races we've already alerted you about.
- Notification details: if you turn on strategy or screener alerts, your browser gives us a push address and keys so we can send them, and we note which races we've alerted you about. Turning alerts off, or deleting the strategy, removes them.
- Payment details (paid plans): card payments are handled by Stripe. We keep your plan, its status and renewal date, and your Stripe customer reference — never your card number, which only Stripe sees.
- Usage information: through Google Analytics — pages viewed, device and browser type, and approximate location (city level). It is not linked to your account, and we don't send it your email or betting settings.
- Our own usage counts: which pages are opened and which features are used (for example opening the race chat or saving a strategy), with your device type, the site you came from and a random ID stored in your browser. It isn't linked to your email or account.
- Race chat: the questions you type. They're sent, with that race's public data, to our AI provider to write the answer. We don't store the text of your conversations; we keep a daily count of questions per account to apply the daily limit.
- Affiliate program: if you join, your referral code, the PayID you give us for payouts, how many visits and sign-ups came through your link and the commissions you've earned. Before a payout, your tax details: your ABN, or a signed statement by a supplier with your name, address and (optionally) phone number, plus the time, IP address and browser it was signed from as a record of your signature. If you invite other affiliates, you see only how many joined and what you earned from them, never who they are. If you sign up through someone's link, we record which affiliate referred you; they see that a referral joined and whether it's on a paid plan, never your email or name.
- Messages: emails you send us.
We don't ask for and don't want your bookmaker accounts, bets or bank details. Settings such as your bankroll in the Kelly calculator stay in your own browser (see Cookies below) and are never sent to us.
How we use it
- To run the Service, your account and any plan you have.
- To send you the screener alerts you ask for.
- To send service messages (for example about your account, a plan or changes to our Terms).
- To send news or offers only if you opt in — every such email has an unsubscribe link.
- To understand how the site is used and improve it.
- To meet our legal and tax obligations.
Who we share it with
We don't sell personal information. We share it only with the providers that run the Service for us, under their terms, or where the law requires:
- Google (Firebase Authentication and Google Analytics) — sign-in and site statistics. Google may process this information in the United States and other countries.
- Anthropic — the AI provider that writes race chat answers. It receives your questions and the race's data, not your email, and processes them under its commercial terms, which don't allow them to be used to train its models. Anthropic may process this information in the United States.
- Fly.io — hosts the website and database, on servers in Sydney. Fly.io is a US company.
- Your browser's push service (for example Google, Mozilla or Apple) — delivers strategy and screener alerts, if you turn them on.
- Resend — sends our emails (your email address and the email's content). Resend may process this information in the United States.
- Stripe — takes card payments and runs subscriptions (your email, payment details and billing history). Stripe may process this information in the United States and other countries.
Because of this, your information may be held or processed outside Australia, mainly in the United States.
How long we keep it
We keep account information while your account is open. You can close your account yourself from your account page, which deletes your login, strategies, screeners and alert details straight away (or ask us and we'll do it within 30 days). We keep only records we must keep by law — for example tax records of payments, held by Stripe, and affiliate payout and tax-declaration records, which are kept for five years even after an account is closed. Our own usage counts, and our log of which emails we've sent you, are deleted after 180 days.
Security
We take reasonable steps to protect personal information, including encrypted connections and limited access. No system is perfectly secure. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Cookies and browser storage
- Essential: a sign-in cookie that keeps you logged in (up to two weeks).
- Referral: if you arrive through an affiliate link, a cookie holding that affiliate's code (up to 60 days, removed when you sign up) so they're credited.
- Preferences: cookies and browser storage that remember choices such as greyhounds or gallops, your bookmaker, model and board filters, Kelly calculator settings, and screeners saved on this device. These stay in your browser.
- Analytics: the random ID behind our own usage counts (browser storage; clearing site data removes it), and Google Analytics cookies. You can block them in your browser or with Google's opt-out add-on.
Under 18s
PuntPulse is only for people aged 18 or over. If we learn that an account belongs to someone under 18, we'll close it and delete its information.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing hello@puntpulse.com. We'll reply within 30 days. If you're unhappy with how we've handled your information, tell us first. If we don't resolve it, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We'll update this policy when our practices change, and change the date at the top. If a change matters to you, we'll tell you by email or on the site.